Wi-Fi Certification, Assurance & Monitoring for Increased Uptime

Improve the In-Home Wi-Fi Experience

Field Operations, Customer Care and Business Operations teams can benefit from fully integrated Wi-Fi certification, assurance and monitoring, achieving world-class telecom business outcomes that reduce customer friction and support costs.

Poor quality coverage increases customer frustration and churn.

• Inconsistent installation quality resulting in slow and inconsistent Wi-Fi speeds.

• Limited Wi-Fi coverage of the home.

• Lack remote diagnosis of degraded streaming, gaming and other services over Wi-Fi.

Wi-Fi Certification Capabilities

• Wi-Fi Certification
  Ensure the in-home wi-fi installation is right the first time.

• Proactive Monitoring
  Continuous collection of Wi-Fi KPIs to help identify the root cause of intermittent problems.

• Remote Troubleshooting
  Empower your Care team and customers to diagnose and resolve Wi-Fi problems without escalation.

• Assurance Analytics
  Discover problems and initiate actions to resolve them proactively.

Mariner puts a better Wi-Fi experience within reach:

Reduced OPEX

• Increased ability for your Care team to resolve Wi-Fi problems without escalating.

• Decrease unnecessary dispatches, repeat truck rolls, and needless hardware swaps.

• Enable customers to diagnose and resolve their own Wi-Fi issues, deflecting calls from Care Team.

• Faster Wi-Fi speeds.

• More cohesive Wi-Fi coverage.

• Improved reliability of services dependant on Wi-Fi.