Wi-Fi Certification, Assurance & Monitoring for Increased Uptime
Improve the In-Home Wi-Fi Experience
Field Operations, Customer Care and Business Operations teams can benefit from fully integrated Wi-Fi certification, assurance and monitoring, achieving world-class telecom business outcomes that reduce customer friction and support costs.
Poor quality coverage increases customer frustration and churn.
Inconsistent installation quality resulting in slow and inconsistent Wi-Fi speeds.
Limited Wi-Fi coverage of the home.
Lack remote diagnosis of degraded streaming, gaming and other services over Wi-Fi.
Wi-Fi Certification Capabilities
Ensure the in-home wi-fi installation is right the first time.
Continuous collection of Wi-Fi KPIs to help identify the root cause of intermittent problems.
Empower your Care team and customers to diagnose and resolve Wi-Fi problems without escalation.
Discover problems and initiate actions to resolve them proactively.
North American Tier 1 Operator Achieves 10% Certified Install Rate Increase.
Mariner puts a better Wi-Fi experience within reach:
Increased ability for your Care team to resolve Wi-Fi problems without escalating.
Decrease unnecessary dispatches, repeat truck rolls, and needless hardware swaps.
Enable customers to diagnose and resolve their own Wi-Fi issues, deflecting calls from Care Team.
Faster Wi-Fi speeds.
More cohesive Wi-Fi coverage.
Improved reliability of services dependant on Wi-Fi.
Residential Wi-Fi certification and assurance delivers value through:
Increasing Net Promotor Score while differentiating your Wi-Fi service from other CSPs.
Reduced Wi-Fi calls to Care Team.
Enabling Field resources to perform more new installs by reducing the need to re-visit enterprises due to Wi-Fi problems.
ON THE BLOG
Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.
Wi-Fi Certification, Assurance & Monitoring