Wi-Fi Certification, Assurance & Monitoring for Increased Uptime
Improve the In-Home Wi-Fi Experience
Field Operations, Customer Care and Business Operations teams can benefit from fully integrated Wi-Fi certification, assurance and monitoring, achieving world-class telecom business outcomes that reduce customer friction and support costs.
Poor quality coverage increases customer frustration and churn.
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Inconsistent installation quality resulting in slow and inconsistent Wi-Fi speeds.
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Limited Wi-Fi coverage of the home.
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Lack remote diagnosis of degraded streaming, gaming and other services over Wi-Fi.
Wi-Fi Certification Capabilities
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Wi-Fi Certification
Ensure the in-home wi-fi installation is right the first time. -
Proactive Monitoring
Continuous collection of Wi-Fi KPIs to help identify the root cause of intermittent problems. -
Remote Troubleshooting
Empower your Care team and customers to diagnose and resolve Wi-Fi problems without escalation. -
Assurance Analytics
Discover problems and initiate actions to resolve them proactively.
Case Study
North American Tier 1 Operator Achieves 10% Certified Install Rate Increase.
Mariner puts a better Wi-Fi experience within reach:
Reduced OPEX
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Increased ability for your Care team to resolve Wi-Fi problems without escalating.
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Decrease unnecessary dispatches, repeat truck rolls, and needless hardware swaps.
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Enable customers to diagnose and resolve their own Wi-Fi issues, deflecting calls from Care Team.
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Faster Wi-Fi speeds.
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More cohesive Wi-Fi coverage.
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Improved reliability of services dependant on Wi-Fi.
Residential Wi-Fi certification and assurance delivers value through:
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Increasing Net Promotor Score while differentiating your Wi-Fi service from other CSPs.
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Reduced Wi-Fi calls to Care Team.
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Enabling Field resources to perform more new installs by reducing the need to re-visit enterprises due to Wi-Fi problems.
ON THE BLOG
Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.
Wi-Fi Certification, Assurance & Monitoring
