Delight residential customers
with an exceptional
Wi-Fi experience
Wi-Fi Certification
Field Operations to Customer Care to Business Operations teams benefit from a fully integrated view of the in-home Wi-Fi experience, achieving world-class business outcomes
Problem Statement
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Inconsistent installation quality resulting in slow and inconsistent Wi-Fi speeds.
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Limited Wi-Fi coverage of the home.
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Lack remote diagnosis of degraded streaming, gaming and other services over Wi-Fi.
Capabilities Summary
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Wi-Fi Certification
Ensure the installation is done right the first time. -
Proactive Monitoring
Continuous collection of Wi-Fi KPIs to help identify root cause of intermittent problems. -
Remote Troubleshooting
Empower Care team and customers to diagnose and resolve Wi-Fi problems without escalation. -
Assurance Analytics
Discover problems and initiate actions to resolve.
Ready to see this application in action?
Benefits
Reduced OPEX
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Increased ability for Care to resolve Wi-Fi problems without escalating.
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Decrease unnecessary dispatches, repeat truck rolls, and needless hardware swaps.
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Enable customers to diagnosis and resolve their own Wi-Fi issues, deflecting calls from Care team.
Provide residential customers with an exceptional Wi-Fi experience
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Faster Wi-Fi speeds.
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More cohesive Wi-Fi coverage.
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Improved reliability of services dependant on Wi-Fi.
Residential Wi-Fi certification and assurance delivers value through:
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Increasing Net Promotor Score while differentiating your Wi-Fi service from other CSPs.
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Reduction Wi-Fi calls to Care team.
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Enabling Field resources to preform more new installs by reducing the need to re-visit enterprises due to Wi-Fi problems.
Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.
Wi-Fi Certification & Assurance
