Drive Meaningful Net Promoter Score Gains with Proactive Management

Proactive Net Promoter Score Gains through QoE Analytics

Customer loyalty is increasingly evasive for telcos, cable providers and mobile network operators. Secure your advantage by instrumenting your service operations for NPS success.

Net Promoter Score Software Analytics

Lack of understanding of QoE can impact your Net Promoter Score.

  • Difficult to make NPS meaningful in day-to-day CSP operations.

  • Unclear which ‘Key Quality Indicators’ drive customer perception.

  • Difficult or impossible to proactively manage better NPS scores.

NPS Score Management Capabilities 

  • QoE Index
    Quality of Experience score, built from controllable quality metrics.
  • Early-Warning Analytics
    Identifies degradations before they become problems.
  • Extensible Reporting
    Flexible reporting and NPS dashboard capability.
  • Worst-Offender List
    Rank-ordered lists for customers and/or devices needing remediation.
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Increase your subscribers’ brand loyalty:

Improve Customer Satisfaction in Service Quality

  • Deep visibility of individual contributors to the quality index allows for the implemention of practical improvements proven to enhance NPS scores.
  • Identify and engage at-risk customers before they go negative, using objective quality measures to focus your efforts.
  • Foundation of continuous-improvement and outage prevention efforts, with concise trending analysis.

Objective Net Promotor Score analytics deliver value through:

  • Increased Customer Lifetime Value (CLV) returns; happier customers stay with you longer and spend more.
  • NPS promoters have a significant impact on word-of-mouth goodwill.
  • Moving customers from detractors to promoters has enormous profitability impacts.


Icon for Net Promoter Score for CSPs

Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.

Proactive NPS  Score Management